What you need to do if affected by the potential SAA strike

As you may be aware, two South African Airways unions have served SAA (“the Company”) with a notice of their intention to strike commencing on 15 November 2019. Although negotiations are continuing to try and avert the strike, the Company has taken a decision to suspend all operations on 15 and 16 November 2019. Your flight MAY be affected, but we are here to help you.

WHEN ARE FLIGHTS AFFECTED
Friday 15 & Saturday 16 November 2019

WHO IS NOT AFFECTED
The cancellations only affect flights operated by SAA. All flights operated on partner airlines (Mango, SA Express, Airlink and all codeshare partners) will not be affected. Please see list of flights that are still operational below.

WHAT TO DO NOW

Travelstart our booking agent will be able to help you:

• Rebook if your Travelstart booking reference starts with ZA – You may rebook your flight onto another South African Airways flight for any flight until 31 October 2020 at no extra charge and subject to availability in the same booking class.
• Issue a full ticket refund (including taxes) to the original form of payment, if you no longer wish to travel.

Please contact our Customer Service Teams using the above-listed contact information and we will do our best to assist you as quickly as possible.

THESE FLIGHTS WILL BE OPERATING SO YOU CAN STILL PROCEED TO THE AIRPORT:

The following international flights will be operating:
SA147 15 November 2019 Maputo – Johannesburg
SA067 15 November 2019 Lusaka – Johannesburg
SA025 15 November 2019 Harare – Johannesburg
SA073 15 November 2019 Windhoek – Johannesburg
SA210 15 November 2019 Accra – Johannesburg
SA261 15 November 2019 Frankfurt – Johannesburg
SA204 15 November 2019 New York – Johannesburg
SA265 15 November 2019 Munich – Johannesburg
SA287 15 November 2019 Hong Kong – Johannesburg
SA281 15 November 2019 Perth – Johannesburg
SA235 15 November 2019 London – Johannesburg
SA210 15 November 2019 Washington via Accra – Johannesburg

The following flight number ranges would operate normally:
SA1000 to SA1999
SA2000 to SA2999
SA7000 to SA7999
SA8000 to SA8999

FOR MORE INFO
South African Airways apologises for the inconvenience and encourages all customers to visit their website www.flysaa.com for all flight updates. As the duration of the strike is unknown at this time, SAA would be reviewing future operations daily. Information will be updated on the Flight Status menu tab, as well as through social media and the SAA website.

Travelstart has been in contact with the Airline and although every effort has been made to ensure all information is accurate we encourage all Customers who are scheduled to travel during the expected strike period to visit the websites listed above for the most up to date information relating to flight schedules. Should you need any further assistance with your flight please make contact with us using the email addresses above.