How to book a wheelchair at an airport

How do I go about booking a wheelchair at an airport?

 It is fairly easy if you know which airline company offers such services.Please note that,wheelchairs are not always accessible at any point of an airline, unless you have made special arrangements to book one for yourself or your loved ones. If you have back problems, old age, knee problems, leg problems, ankle injury, foot problems, hip problems or any disability problems feel free to contact the airline which offers these services.Know that if you are pregnant over a certain amount of weeks, you will not be allowed on the aeroplane. The airlines which offer wheelchair availability are as follows:

South African Airways

You will need to book the flight and the wheelchair at least 24 hours in advance. There is a special call centre you need to phone on 011 978 1111 (option 3). You have to book your flight on this number too; you cannot book your flight online and then call in to book the wheelchair separately. Once you have made the bookings, you need to call back after two hours to confirm that it has been done.

When you arrive at check-in, the person at the counter will see on your booking that you have reserved a wheelchair and they will then bring it to you. The number of wheelchairs available will depend on the flight, how full it is and its destination.

Kulula

You will need to book a wheelchair at least 48 hours before departure. Once you have made your booking, you need to phone Customer Services on 0861 585852. They will then put you through to their Special Cases department where they will then check availability and make the booking. No need to call back and check whether they have booked it (but I would call again, just in case).

As before, when you get to check-in, there will be a note on your booking that a wheelchair has been reserved.

Mango

Mango has a dedicated phone line for Special Needs on 011 086 6120. Once you have made your booking, you need to call this number at least 48 hours prior to departure to check availability. If they have a wheelchair available for you, you need to download this form, complete it and fax it to 086 522 2951.

You will then need to call the Special Needs number again after an hour or so to check that the reservation has been done successfully. Mango has 3 wheelchairs available per flight.

 British Airways

You will need to check availability for a wheelchair at least 48 hours prior to flying. As before, it is best to check before you actually book your flight, to avoid disappointment.

Once you have booked your flight, you will need to phone this number, 011 921 0222, to book the wheelchair. The number of wheelchairs available will depend on the flight, how full it is and its destination.

 

 

 

How to book a wheelchair at an airport

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